Refund policy
Return & Refund Policy
We want you to be completely satisfied with your purchase. If you're not happy for any reason, please read the policy below for details on how to return or exchange your item.
EU Right of Withdrawal
If you are located in the European Union, you have the legal right of withdrawal, allowing you to withdraw from your purchase within 14 days of receiving your order without giving any reason, subject to statutory exceptions.
To exercise your right of withdrawal, you must inform us of your decision within 14 days of receiving the goods. You may do this by completing our online withdrawal form: https://lockwoodsmocks.com/pages/eu-withdrawal-request
Once you have notified us, you must return the goods without undue delay and no later than 14 days from the date you informed us. Unless the item is faulty, incorrect, or otherwise covered by statutory rights, you are responsible for the cost of returning the goods. We recommend using a tracked shipping service, as you remain responsible for the goods until they are received by us.
If you withdraw from the contract, we will reimburse all payments received from you. Refunds may be withheld until we have received the returned goods or you have provided proof of return.
We will issue the refund without undue delay and no later than 14 days from the day we are informed of your decision to withdraw, subject to the conditions above.
If you need assistance, please contact us at: Jacob@lockwoodsmocks.com
Returns
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Customers are responsible for the cost and arrangement of returning items.
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Items must be returned in unused, unworn condition, with original packaging and tags.
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To be eligible for a return, you must contact us within 30 days of receiving your order.
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To initiate a return, email us at Jacob@lockwoodsmocks.com with your order number and reason for return.
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Unauthorized returns will not be accepted.
Refunds
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Refunds will be processed only after we receive and inspect the returned item(s).
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Once approved, your refund will be issued to your original payment method. Please allow up to 5–10 business daysfor processing, depending on your bank or payment provider.
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Shipping fees are non-refundable.
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If an item is returned in a condition that does not meet our return requirements, we may reject the return or issue a partial refund.
Exchanges (Size Only)
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If you need a different size, you must return the original item first.
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Customers are responsible for the return shipping of the original item.
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Once we receive and approve the return, we will ship the replacement size to you at no additional cost (standard shipping only).
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Exchanges are subject to item availability.
Non-Returnable Items
We do not accept returns or offer refunds for the following:
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Sale or clearance items
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Gift cards
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Personalized or custom-made products
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Intimate or hygiene-related items (e.g., underwear, swimwear)
Damaged or Defective Items
If your order arrives damaged or defective, please contact us at Jacob@lockwoodsmocks.com within 7 days of delivery. Include your order number and clear photos of the item and packaging. We will work with you to resolve the issue as quickly as possible.
Need Help?
For any questions regarding your return, refund, or exchange, please contact us at:
📧 Jacob@lockwoodsmocks.com
